At the Public Health Institute at Denver Health (PHIDH), the Process Improvement Office (PIO) plays a pivotal role in supporting strategic planning, performance improvement, and workforce development efforts. With a dedicated team in place, PHIDH ensures that strategic initiatives are driven with focused expertise and sustained commitment, leading to successful and measurable outcomes. This specialized team promotes collaboration, accelerates problem-solving, and crafts tailored solutions that align with the organization’s long-term goals, ultimately enhancing efficiency and effectiveness in public health initiatives.
Strategic Planning
PHIDH is deeply committed to a comprehensive and adaptive strategic planning process. This process is designed to ensure that PHIDH’s goals are always in alignment with our mission and vision while also remaining responsive to the evolving needs of the communities we serve. Strategic planning at PHIDH offers an opportunity for reflection, evaluation, and recalibration. Each year, the department assesses key accomplishments, evaluates progress made, and identifies areas for improvement.
The insights from this reflective process directly inform the creation of new strategies, the enhancement of existing programs, and the prioritization of actions for the coming year. This ensures that PHIDH remains focused on advancing public health priorities in a dynamic and sustainable way.
In 2025, PHIDH has outlined three key strategic objectives to guide our efforts and initiatives:
- Keep and Grow Our Staff
- Strengthen the Framework for Health and Racial Equity
- Enhance Collaboration with Community Partners
These strategic objectives will shape the direction of PHIDH’s initiatives and ensure that we continue to meet our goals with innovation, focus, and dedication.
Performance Improvement
Performance improvement is at the heart of PHIDH’s work. PHIDH embraces a culture of continuous Quality Improvement (QI) across all our divisions and with key community partners. Guided by the principles of the Toyota Production System's Lean methodology, PHIDH strives to optimize processes, eliminate waste, and improve the overall efficiency and effectiveness of our services.
Lean principles help identify areas for improvement, streamline workflows, and foster a growth mindset throughout PHIDH. By applying Lean, PHIDH ensures that resources are used effectively, operations are optimized, and public health services are responsive and of the highest quality.
Workforce Development
At PHIDH, we recognize that a highly skilled, engaged, and adaptable workforce is essential to navigating the evolving landscape of public health. Our workforce development initiatives focus on empowering staff through professional growth, mentorship, and ongoing training to ensure readiness for emerging challenges and opportunities.
